FAQ’S Villas & Residences

• Scape Park- 10 minutes (🚙)
• El Dorado Water Park – 13 minutes (🚙)
• Blue Lagoon 15 minutes (🚙)
• Juanillo Beach Club – 15 minutes (🚙)
• API Beach Club 15 minutes (🚙)
• Los Establos – 10 minutes (🚙)
• Cap Cana Marina -15 minutes (🚙)
• Tennis Golden Bear Court- 10 minutes (🚙)

• Check in is at 3:00PM
• Check out is at 12:00PM

Per Cap Cana rules, all visitors and guests must be registered at least 24-48 hours prior to entry, your concierge will be requiring all guests for IDs or Passports prior to arrival. This helps ensure safety on resort premises.

Guests not on the original booking list must be pre-authorized by the hotel manager and within the villa’s maximum occupancy.

Yes, the completion of the e-ticket is required for both entering or leaving the Dominican Republic. This is a digital form required for travelers by Dominican Migration.

The e-Ticket is issued by the government of the Dominican Republic and must be completed by all passengers, whether Dominican or foreign, for customs inspection. The e-ticket form can be completed in the following link: eTicket (migracion.gob.do) Once you finish a QR will be provided, take a screen of it.

The e-ticket is required for both entering and leaving the country.

When completing the form, it will be asking you in regards of the address, please see below:

• Eden Roc Hotel
• Cap Cana
• La Altagracia Province
• Municipality: Higuey
• Punta Cana, 23000
• Dominican Republic

Events within the premises must be requested. Only one of our villas allows events (Founders’ Villa) Restrictions and regulations apply. Events can also be prepared at one of our venues around the hotel such as beach/pool areas, ballrooms or restaurants.

More information on regards of Events at ERCC: p.galan@edenroccapcana.com

The sunchairs and umbrellas are not able to be booked or reserved. There is enough availability of items at the beach club and pool area to fully accommodate all guests staying on our properties.

• Eden Roc Cap Cana Wellness Experience
• Cooking Classes
• Mixology Classes
• Scape Park
• El Dorado Water Park
• Boat excursions
• Bike Tours
• Thematic Dinners at the Villa
• (upon request, groceries and extra decor)

Full breakfast is included daily and served a la carte and with a grand buffet in Blue Restaurant. You do also have the option of having breakfast at the villa (extra charges may apply for delivery or can be taken).

Yes, you can add meal plans. Meal Plans information below:

Half Board Plan: US $ 95.00 per person, per night

Full Board Plan: US $ 160.00 per person, per night

Alcohol not included / soft drinks restricted 

Kids rates vary according to ages 

Yes, transfers from and to Puntacana International Airport to Eden Roc are included.  Other transfers to other airports in the island, as Romana or Santo Domingo, can be arranged at extra cost.

Yes, private Golf Carts for transportation are offered complimentary for our villas.

The number of golf carts will vary according to the villa booked and the number of guests.

Cap Cana Restaurants | 10 minutes in regular vehicle from Eden Roc’s lobby

• Noah Marina
• Drago Grill
• Barbudo
• Dolce Italia
• Casa Remedio
• Bohemian

Blue Mall Punta Cana 15 minutes in vehicle from Eden Roc’s Lobby:

• SBG Punta Cana
• La Locanda
• Unagui
• The Butcher Shop
• Market

Puntacana Village| 20 minutes in vehicle from Eden Roc’s lobby:

• Pepe’s Tavern
• Burlao Grill
• Mamma Luisa

Downtown area | 30-40 minutes in vehicle from Eden Roc’s lobby:

• Noah Restaurant
• Citrus Restaurant
• Bruja Chupadora
• Montserrat Manor Restaurant

The access is complimentary, and tee times are at extra cost; Eden Roc’s guests’ requests will be prioritized by the Golf course.

Yes, your concierge will be receiving you and your group upon arrival and will be in contact during the whole stay, butler as well.

Yes, the check-in is private and direct at our villas.

Please note our properties are non-smoking. Cigarettes and cigars can be smoked outside of the villa in terrace or patio areas where the wind flows properly.

Yes, indulgent bath amenities by Acqua Di Parma are included.

Yes, there are towels at the beach club.

Our villas & residences include chef service, butler service and housekeeping service. Others as bartenders and waiters can be contracted.

• In-Room Welcome amenities for children
• Floating hammocks
• Assorted Floaters
• Non-motorized water sports such as paddling, kayaking and body boarding
• Fun for kids with water pistols and floaters
• Water basketball and volleyball
• Afternoon Tea
• Cooking Classes
• Board games
• Adventure Camping Tent
• Fun for kids with water pistols and floaters
• Movie nights with popcorn at Koko’s Kids Club

We do offer rollaway beds.

Yes, we do offer babysitting services upon request, for arrangements and prices, kindly contact us at guestexperience@edenroccapcana.com.

We recommend you start planning your trip with us as soon as you have your flights arranged to ensure we can accommodate with sufficient time all the activities and dinner reservation you with to enjoy during your stay.

You will have a personal concierge who will be with you during the duration of your stay. They will meet you upon your arrival at the hotel and personally take you to the villa and explain to you all the facilities and inclusions. Please note that they will be the ones assisting you with any requests you might need during your stay.

We will do our upmost to ensure the villa is ready for your arrival, nevertheless, if the villa was occupied and our housekeeping team is unable to have the room ready at the time of your arrival, please note that your personal concierge will take you to all the areas and you are more than welcome to enjoy all our facilities while your villa is getting ready.

Even though we are unable to confirm any early check-in or late check-outs, we can place the request in the system and confirm it once it is closer to the arrival date.

For you to enjoy some nightlife during your stay, we can recommend the casino in Cap Cana located 10 min away from the hotel called Dominic Casino. We as well can arrange nightclubs for you before your arrival, and, of course, they have VIP tables. Our best recommendation is Coco bongo Club.

In the link below you can find all the information about this Club. For bookings, please contact your concierge.

Coco Bongo Website

Yes, we do offer a 24/7 villa dining service with various menus for you to choose from during your stay. Room service delivery does not have extra cost, guests will only pay for the food & beverage order.

Please note that we can arrange all the menus, and the times, based on your preferences prior to your arrival to ensure all services are ready and you can just enjoy yourself without having to plan daily.

Kindly note a minimum of 48h notice to organize this service is required if you do not wish to arrange it prior to your arrival.

Please note that you are more than welcome to bring any visitors to the villa, nevertheless, we do require at least 24h notice before their arrival to coordinate the access to Cap Cana. On the other hand, please be informed that any additional guests that will be staying overnight will incur an additional charge.